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Last updated May 06, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.


All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

City Wide Lab

Attn: Returns


97 North Balia Garia, Kolkata - 700084


Return shipping charges will be paid or reimbursed by us.


Cancellation of tests is allowed to the patients/customers before 8 hours from the scheduled time, 100% amount collected will be refunded to the patients/customers. In case of cancellation within 8 hours form the scheduled time, will attract 20% deduction as service charge. However, no refund shall be admissible after the test has been completed. In case of any grievances with regards to the service provided by Service Provider, patients/customers are encouraged to speak to the concerned person at the Service Provider. Though, shall provide full assistance for coordination with the Service Provider. However, test order amendment is permissible to the patients/customer without any charge laving, in cases of cancelling of the test order. If any test is not conducted full refund will be made by the service provider.


For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

Sale items are FINAL SALE and cannot be returned.


If you have any questions concerning our return policy, please contact us at:

Citywide Lab

Citywide Lab
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